Managing referrals sent outside of the Opera Platform

Occasionally you will need to send referrals outside of Opera as per locally agreed protocols. 

This article provides information on how to complete these episodes.

Please continue to process the episode and complete to the red tab stage

Should you have an episode of care that needs managing in this way you will need to either navigate to the episode on the 'Manage Referrals' (Referral Management) page or access the episode which may be on your Clinical Dashboard.

When accessing through the 'Manage Referrals' (Referral Management) screen you will need to select the 'Empty Chair' icon on the right hand side of the relevant episode: -

If the episode is available on the Clinical Dashboard, you will select the 'Mark as Complete' icon:

Select the option "Referred to HES outside of OPERA"

The patients GP will be notified of any outcome of the episode in the usual format. 

Please note: If you need to refer to a GP urgently, please see guidance here