Help and Support for the OPERA referral system

Main User Help

Additional Documents and Forms

This section contains documents, forms and guidance that you might be referred to

4 articles

CES (Community Eye Service)

Community Eye Services - Applicable to Croydon, Lincolnshire & Southend

1 article

Cataract Services

This section provides information on the pre and post cataract modules within OPERA

8 articles

Children's Services

All the modules that are currently available for users are described here

2 articles

Common Issues

A collection of common questions and solutions for users of CUES and OPERA

23 articles

GOS18 / EeRS Referrals

How to undertake a GOS18 referral within OPERA including image uploads

6 articles

Glaucoma Monitoring

The OHT & Glaucoma Monitoring Tool including transfer and review forms,

4 articles

Glaucoma Referral Filtering (GRR/GERS)

Glaucoma Referral Filtering Services

3 articles

Legal Forms and Information

Privacy policy, EULA and other regulatory documents

2 articles

Low Vision Service

The clinical module to support the Low Vision Service

4 articles

MECS (Minor Eye Conditions)

Information and guidance on using the MECS function within OPERA

4 articles

PES Finances

Information on finances, invoices and how to raise queries

2 articles

PWLD Service

How to use the PWLD service clinical module in OPERA

2 articles

Private Ophthalmology Referrals

Private Ophthalmology Referrals

1 article


OPERA contains a number of profiles - including practice and practitioner profiles.

3 articles

Tracking Referrals

Information for hospital users on tracking transferred referrals.

6 articles

Triaging Referrals

Information for providers who need to triage referrals including internal referrals.

3 articles

Video Consultations

Information on how to conduct a video consultation in OPERA

2 articles


These are a collection of screen cast videos demonstrating key functions of OPERA

16 articles


A range of documents that demonstrate the systems regulatory compliance.

7 articles

CUES (Urgent Eye Care Service)

A selection of quick videos and guides to CUES function in OPERA

7 articles

ERS Provider Types

Descriptions of the provider types in eRs including referral assessment services.

1 article

Getting Started

From setting up your account, enabling 2FA and logging in for the first time

26 articles

Images and OPERA

All about different files and image formats and how to use with OPERA

4 articles

Making a referral

Help to make your first referral using OPERA including image uploading.

16 articles

Onboarding / Registration

A set of tasks to complete before your first live patient

15 articles

Patient Record Management

Finding, creating and editing patient records including patient data views.

9 articles

Referral Status

Learn about how we keep you informed on the status of your referrals

7 articles

Status of OPERA System

Important information on the status of OPERA including future releases.

3 articles