Help and Support for the OPERA referral system

Main User Help

Additional Documents and Forms

This section contains documents, forms and guidance that you might be referred to

4 articles

CES (Community Eye Service)

Community Eye Services - Applicable to Croydon, Lincolnshire & Southend

3 articles

Cataract Services

This section provides information on the pre and post cataract modules within OPERA

6 articles

Children's Services

All the modules that are currently available for users are described here

4 articles

Common Issues

A collection of common questions and solutions for users of CUES and OPERA

19 articles

Easy Eye Care Pathway (For Patients with Learning Disabilities)

How to use the Easy Eye Care service (for Patients with LD) clinical module in OPERA

4 articles

EeRS Service Support Page

9 articles

GOS18 / EeRS Referrals

How to undertake a GOS18 referral within OPERA including image uploads

13 articles

Glaucoma Monitoring

The OHT & Glaucoma Monitoring Tool including transfer and review forms,

4 articles

Hospital Users

A range of features and functions for OPERA hospital users

3 articles

Internal Referrals

How to create an internal referral

1 article

Legal Forms and Information

Privacy policy, EULA and other regulatory documents

2 articles

Low Vision Service

The clinical module to support the Low Vision Service

6 articles

MECS (Minor Eye Conditions)

Information and guidance on using the MECS function within OPERA

6 articles

PES Finances

Information on finances, invoices and how to raise queries

1 article

Patient satisfaction_PROMS

6 articles

Practice Changes

This space is for guidance on practice changes and processes to follow

9 articles


OPERA contains a number of profiles - including practice and practitioner profiles.

9 articles

System messages

1 article

Tracking Referrals

Information for hospital users on tracking transferred referrals.

4 articles

Training and resources for opera hospital users

1 article

Triaging Referrals

Information for providers who need to triage referrals including internal referrals.

3 articles

Using a PMS Integration

If you are accessing the EeRS GOS 18 directly from your PMS

1 article

Video Consultations

Information on how to conduct a video consultation in OPERA

1 article


These are a collection of screen cast videos demonstrating key functions of OPERA

3 articles


A range of documents that demonstrate the systems regulatory compliance.

10 articles

CUES (Urgent Eye Care Service)

A selection of quick videos and guides to CUES function in OPERA

10 articles

Getting Started

From setting up your account, enabling 2FA and logging in for the first time

24 articles

Images and OPERA

All about different files and image formats and how to use with OPERA

4 articles

Making a referral

Help to make your first referral using OPERA including image uploading.

14 articles

Onboarding / Registration

A set of tasks to complete before your first live patient

21 articles

Patient Record Management

Finding, creating and editing patient records including patient data views.

8 articles

Referral Status

Learn about how we keep you informed on the status of your referrals

9 articles

Status of OPERA System

Important information on the status of OPERA including future releases.

3 articles

Service User Information

Clinical Service Information

2 articles