PES Cataract Provider Choice Tool - Guide for Surgical Providers

At Primary Eyecare Services (PES), we have developed a Cataract Provider Choice Tool to create one source of information, supporting patients to make informed and unbiased decisions regarding their cataract surgery.

Our ‘ Find a Hospital’ page (Our Cataract Provider Choice Tool) will show practitioners and patients:

Distance of Hospital or Treatment Centre from inserted postcode
Average waiting time for first outpatient appointment from referral
Average waiting time for surgery from referral
Type of cataract clinic eg. high volume low complexity and all cataract lists with exclusions highlighted
Posterior Capsular Rupture Complication Rating (From NOD Website)
Avoidance of Vision Loss Complication Rating (From NOD Website)
Care Quality Commission Overall Rating (From CQC Website)
Care Quality Commission Surgery Rating (From CQC Website)
Date the waiting times were last updated
A map with visual representation of provider locations

The Provider Choice Tool will be used as part of the PES Enhanced Cataract Referral Service or if commissioned with PES in the area, the Single Point of Access (SPoA) pathway.

Enhanced Cataract Referral Service

The link to our ‘Find a Hospital’ page is embedded into the Enhanced Cataract Referral Service module on OPERA to be used as part of the patient choice discussions during Enhanced Cataract Referral assessments. The link can be opened and used on the practitioners’ electronic device within the Enhanced Cataract Referral module or, the link to the provider choice tool on our website can be shared with the patient via text or email for them to view their options on their mobile.

Single Point of Access (SPoA)

Where Primary Eyecare Services are commissioned to provide SPoA, a link to the Cataract Provider Choice Tool will be provided in the patient letter. The patient then has the choice to access the link online to view their provider options or call Primary Eyecare Services Hub to discuss their options. Once the patient has made an informed decision regarding their cataract surgery, they can either make their booking on the NHS e-Referral Service using their password and reference number stated on their letter. Alternatively, they can book their appointment on the phone via our Primary Eyecare Services Hub.

Practitioner and Patient Facing Tool

Firstly, to view providers, insert your postcode and select required type of clinic. The relevant closest providers to the inserted postcode will show first with the furthest being last. There is a listed view of the providers as well as map view.

For further information on each provider, the user can;

Click the name of the ‘Hospital or Treatment Centre’. This will direct the user to either the NHS Page for that site or Homepage of Treatment Centre site.
Click the ‘Posterior Capsular Rupture Complication Rating’ or ‘Avoidance of Vision Loss Complication Rating’. This will direct the user to the providers page on the National Ophthalmology Database Audit (NOD) website.
Click the ‘Care Quality Commission Overall Rating’ or ‘Care Quality Commission Surgery Rating’. This will direct the user to the providers page on the Care Quality Commission (CQC) website.

For information on what each section on the tool means, the user can;

Click the blue information button at the top right side of the tool
Scroll down on the page for a summary of each section

Example of list view:

To view the map function, click the arrow at the bottom of the find a hospital section. This will take you to the next page of the tool where providers are shown on the map.

To view the provider’s name in the map, hover over the blue circle and the provider’s name will show.

Example of map view:

Provider Waiting Times

To provide up to date waiting times on the Cataract Provider Choice Tool, waiting times need to be inputted by the providers. To keep the information as up to date and accurate as possible, we recommend for these to be updated at least monthly. The date of the most recent update of waiting times will show on the tool ‘last updated date’.

When first logging in to user accounts to input waiting times, all users will be asked to agree to our terms and conditions:

Calculating Waiting Time Rules

All waiting times data submitted should align to data reported via the most recent national RTT data submission periods.

Appointment Weeks: Average waiting time for first face to face outpatient appointment from referral. This is defined at the 92 percentile of waiting time in weeks for the first assessment appointment from date of referral.

Surgery Weeks: Average waiting time for surgery from referral. This is defined as the 92 percentile of waiting time in weeks for surgery from the date of referral. NOTE: Where waiting time is in between full week periods the number should be rounded up or down in line with national guidance: as per the following: X weeks+1,2,3 days = round down / X weeks +4,5,6 days round up.

Completing Waiting Times Form

Enter your Provider Name.
If you have a different site or location, please select it from the Provider Site dropdown.
Select the Type of Clinic using the checkboxes (All Cataracts or High-Volume Low Complexity).
Select the Exclusions, using the checkboxes (General Anaesthetic, BMI, Weight Bearing or Select All).
Update your waiting time for All Cataracts, High-Volume Low Complexity. For guidance on what may constitute suitability for high volume low complexity cataract listing, please click here.
Pick the Weeks from the dropdown for Appointment Weeks and Surgery Weeks for both types.
Enter the submitter email address.
Click on submit button to save the details

User Accounts – To Input Waiting Times

To input waiting times for your provider or site, you will be required to have a user account. Please be aware that there is a limit of four users for each site.

Account Set up

In order to request an account to be set up, please complete the following form: PES Cataract Provider Choice Tool – Account Requests. Alternatively, you can scan the below QR Code to request an account to be set up. This form takes less than 3 minutes to complete.

The above account request form can be used to:

Request new users
Remove users
Request access to additional sites (these will be added onto your account and accessible via a drop-down list)
Inform us of new provider sites

Once your account has been created, you will receive an email from us with your login details. Upon receiving these details – please follow the guidance below in the ‘First Log in’ section. Once you have logged into your account, please input your waiting times following the guidance in the ‘Provider Waiting Times’ section.

First Log in

To log in, please visit: https://www.pesfindahospital.co.uk/

Enter your email address you stated when requesting a user account.
Enter the temporary password shared with you by Primary Eyecare Services.
Agree to the terms and conditions
Change your temporary password

To change your password, you will need to ensure that your new password meets the security requirements (e.g., minimum length is 8 Character and Maximum 15, inclusion of at least one of each of the following:

Special character [@ ,$,&,%..],
Uppercase letters[A,B,...,Y,Z],
Lowercase letters[a,b,...,y,z]
At least one number [0-9]

Once you have entered your new password, click the ‘change password’ button to complete the password change process.

You will then be asked to log back in using your new password and automatically be redirected through to the user waiting time form.

Password Resets

If the password is forgotten, account becomes locked or the password has expired, you can reset the password.

On the log in homepage, under the ‘log in’ button click the ‘Forgot Password’ link. You will then be redirected to the password reset page.

Enter your email address
Click ‘Send Code’ button
Retrieve code from your emails and insert into provided box
Rest your password following the password rules as above

If you do not receive the code through your email, please check your junk and spam folders.

Issues or Error Messages - Portal

Should you encounter any issues with the portal or errors while submitting the waiting times, please contact a member of our team at data@primaryeyecare.co.uk.

Queries or Further Questions - Tool

If you have any further questions in regards to the PES Cataract Provider Choice Tool , please reach out to your designated PES clinical lead.

Alternately, you can contact us at hello@referral.support or through the blue bubble on OPERA.