We have introduced an updated clinical dashboard to enable you to easily see activity that requires your attention. We will be adding additional features to the dashboard over time to enable you to manage your clinical workflows more easily and to ensure that you are always aware of where and when referrals need to be actioned.
The dashboard will be the first screen that you see when you login to OPERA and we recommend that you review it frequently. Episodes of care that have not been closed do not attract payment so its important to close any older or historic activity.
You can return to the usual referral management screen at any time by selecting Manage Referrals from the General Menu.
This is designed to enable you to view, on one screen, episodes that require your attention.
Using the dashboard
The dashboard will be presented when you login and will show all the activity for the practice ODS code that you are logged in. If you have no outstanding elements then the screen will show '0' next to each element.
You can action referrals, bookings and clinical activity directly from the screen. You can also return to the main referrals screen via the menu:
a - The practice name that you are currently logged in on
b - The email address of the clinical lead for the practice
c - Summary of practice outstanding actions
d - Clickable tabs to view Booked Appointments (in development) / OPERA Events / Unread Messages
e - Tabs to view all information in relation to outstanding actions
f - Incomplete GOS18 - sent from PMS via API
g - Complete referral to HES
f - Mark referral as complete and provide reason
Completing Referral Tabs
For referrals there are two options available:
If you need to refer the patient you can do so by clicking 'Refer to HES' and you will be taken to the usual referral screen. However, if you have referred outside of OPERA, or if the referral is no longer required, then you can click the 'Mark as Complete' button. This will show the following screen:
You can select the reason for clearing the referral and it will be removed from your list.
Completing other actions and bookings
You should use the yellow tabs as usual to indicate the status of a booking or reject this back to the referring organisation if required.
For actions such as CUES you should close these episodes using the edit feature in the main referral management screen if they are no longer required.
Once the message has been read and action by relevant team member / practice lead, then they can be marked as read by clicking on the eye icon (see below), it is important that the practice manages their messages and ensure that appropriate action has been taken: