This article explains how to view, check and update your practitioner profile. The practitioner profile contains all the documents you would have uploaded as part of onboarding and allows you to update and submit new documents.
You can access your profile using this menu option here. If you do not have a profile showing, and you have been approved for more than 24 hours, please raise a support request using the blue bubble. In your request please state your GOC number and the email address that you use to log in. Please note that admin users do not have a profile.
Viewing the Profile
This is an example of how a profile will look when you view it:
There are several components and functions to the profile. You will see your basic demographic details at the top of the page, followed by the mandatory safeguarding documents. Please note the expiry times. You will not need to re-upload a DBS certificate (if you have registered with the update service) - we will use the automatic check system to update your DBS status every three months.
There are three types of icon on the profile:
The green tick means that you have uploaded a document and it has ben approved and, if related to a service, you may deliver that service. A red exclamation mark means that there is no certificate present. A yellow tick indicates that you have recently uploaded a certificate and are now waiting for approval. Uploaded certificates are checked by the PES admin team. If they are approved, you will see them go green, or if rejected you will see a red cross. Please view the comments section to see what actions are required on your part to get the certificate approved.
Updating your profile
Currently, you cannot update your demographic details in the profile viewer - if you need to do this - please contact support. If you need to add, update or change any of your certificates, this can easily be done. Please note that your documents must be in PDF format - you can use Adobe's easy conversion system to turn any document type into a PDF. You can find details here.
If you want to upload a safeguarding document please take a note of the date, if you are uploading a professional certificate, there is no need to enter a date as these do not expire. Please make sure that you have a good quality scan with your full details showing.
You then simply click on the Document upload icon.
You will need to select the document type for uploading and, if required, enter the date. If a date is not required, the date box will be greyed out, as above. You can then simply press 'Submit' and your document will be sent to the admin team for approval. You will see the screen refresh and the appropriate document icon turn to a yellow tick.
Viewing your documents
You can view all of your documents by clicking on the view icon (for safeguarding) or the document name for your certificates. The document will be shown on the left-hand side of the screen.
If your document does not display properly you can upload a new version using the method above.